kyatm Frequently Asked Questions

Withdrawals at kyatm are normally completed within 5–30 minutes. However, it may take longer for players who recently submitted KYC verification, are withdrawing large amounts, or have not yet met the wagering requirements relative to bonus play time. If it has been over 30 minutes, you can raise the issue via Live Chat.

Yes. kyatm operates 24/7, processing withdrawals on holidays and overnight as well. Withdrawals via KBZPay, Wave Money, and AYA Pay are typically completed within 5–30 minutes. If there is an issue, you can contact Live Chat at any hour.

That is correct. For security and anti-money-laundering purposes, the wallet or bank account used for withdrawal must be registered under the same name as your kyatm account. Withdrawals to accounts with a different name will not be approved and will be rejected.

The minimum withdrawal amount at kyatm is 20,000 Ks. Amounts below this are not permitted. Deposits can be made from as little as 5,000 Ks, and after depositing, you must complete the bonus wagering requirements before you can withdraw.

The standard withdrawal time at kyatm is 5–30 minutes. Mobile wallets such as KBZPay and Wave Money are faster than bank transfers. Processing time may vary depending on system load and the amount, but most withdrawals arrive in full within 5–30 minutes.

kyatm has two contact channels. The first is 24/7 Live Chat on the website, which gives you an immediate response. The second is email at [email protected]. We do not offer Telegram, Viber, or phone calls — these two are the only official contact channels.

kyatm's Live Chat and email support are both available in Burmese. Players from Myanmar can write in their own language and receive full replies in Burmese — no translation needed, just contact us comfortably.

Before contacting support, having your kyatm account ID or registered name, the approximate time the issue occurred, and — for payment issues — the deposit/withdrawal amount and wallet number ready will help us serve you faster. You can also attach a screenshot if you have one.

Yes, kyatm's Live Chat is available 24 hours a day, 7 days a week. Even if a payment issue comes up after midnight or before 5 AM Myanmar Standard Time (MMT, UTC+6:30), you can still reach us.

The 3D lottery result is drawn and published in connection with data from officially licensed draw operators. You win only when all 3 lucky numbers match. The numbers are completely random and cannot be predicted in advance — kyatm ensures Fair Play in every 3D game.

Shan Koe Mee is a traditional Myanmar card game played with 3 cards. The player whose card total is closest to 9 wins. Special card combinations (prize hands) pay out higher multipliers. If the Shan Koe Mee on kyatm is played with a Live Dealer, you play against a real dealer and can join directly from your mobile phone.

2D lottery is a game where you pick a 2-digit number (00–99) and place your bet. Results are referenced from the last 2 digits of the official gemstone market share price, with some servers linked to Thai banking data. The 2D game on kyatm is straightforward: bet, wait, then check the result.

Yes, you can. kyatm's website is accessible directly through the browser on Android and iOS devices — no app download required. All local games — 2D lottery, 3D lottery, Shan Koe Mee — display well on mobile screens, so you can play even while on the go.

kyatm charges no commission fees on deposits. The full amount you deposit goes into your account. However, the payment provider's own fee rates (KBZPay, Wave Money, AYA Pay) are not controlled by kyatm and follow their own policies.

Regardless of which payment method you use to deposit at kyatm, the minimum deposit is 5,000 Ks. KBZPay, Wave Money, AYA Pay, and bank transfer all share this same minimum. On your first deposit, you can receive a 100% welcome bonus (up to 500,000 Ks).

If your deposit hasn't appeared in your account after 15 minutes, contact Live Chat and provide your transaction ID and the time of the deposit. Our support team will check and process it quickly. Attaching a screenshot will help speed things up.

To deposit with Wave Money, click "Deposit" on the kyatm website and select Wave Money. Transfer your chosen amount (minimum 5,000 Ks) to kyatm's Wave Money number. After the transfer, enter the Transaction ID on the kyatm website to confirm. Your account will be credited shortly.

To deposit with KBZPay, go to the deposit menu on kyatm, select KBZPay, and transfer your funds (minimum 5,000 Ks) to the kyatm KBZPay number provided. After paying through the KBZPay app, copy the Transaction Reference and paste it into the kyatm submission form. The funds will arrive almost instantly.